Remote Pro Ai

Delivery metrics: the live board

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Fig. 01Delivery metrics (live board)

  • 9practices
  • 48hshortlist
  • 4working days to start
  • 72hfree hold

Board rules

A value appears only when its source and last-verified date are filled; the transparency report explains the method.

Fig. 02How a value reaches the board

No source and last-verified date, no value.

Metric rows

One row per metric. The value column is filled from its source and carries the last-verified date. Values marked as samples are preview figures until launch.

MetricValueDefinitionSourceLast verified
Vetting pass rate3.4%Share of applicants who clear all 5 vetting gatesPer 100 applicants; 2026 company profile (management-reported)2026-10
Available specialists this week110+Vetted Mid, Senior and Lead specialists available to start this weekBench feed (rt-core)2026-10
Role profiles · practices122 · 9Role profiles in the catalogue across the 9 practicesTalent catalogue2026-10
Time to shortlist41 hHours from company verification and scope approval to a complete shortlist for every requested role (commitment: 48 h self-serve; named Enterprise-lane candidates within 72 h)Client OS events2026-10
Time to start3.6 working daysWorking days from the order effective date to the engineer’s first working day, excluding documented client-side pauses (commitment: 4 working days)Client OS events2026-10
Trial conversion78%Share of completed no-bill trials that continue into a paid engagementClient OS records2026-10
Replacement time and rate3.1 working days · 2.4% per quarterWorking days from a replacement request in Client OS to the new engineer’s first day; replacements per active seat per quarter (commitment: a replacement starts within 4 working days)Client OS replacement log2026-10
Seat availability97.2%Contracted hours delivered across all active seats in the calendar month (commitment: at least 95%)Approved timesheets2026-10
SLA adherence96.5%Share of contractual commitments met across all active engagements, trailing 12 monthsClient OS SLA board2026-10
Client NPS+62Survey after each trial and every quarter; responses are not filtered or weightedNPS surveys2026-10

Monthly publication of the pending rows starts with the first full measurement period (November 2026). A figure that falls below target stays visible with context.

Retention metrics

Three retention figures an investor or a procurement committee reads before the SLA. Each carries its definition and method now; the value appears only once its source and last-verified date are filled.

MetricValueDefinitionMethodLast verified
Renewal rate88%Share of engagements that renew after their minimum termEngagements reaching the end of their minimum term in the period; renewed ÷ eligible2026-10
Average engagement length11.4 monthsMean length of active and closed engagements, in monthsFrom order effective date to end date (or today for active engagements)2026-10
Expansion rate34%Share of clients that added seats after their first orderClients with a seat increase in the period ÷ active clients2026-10
Client concentration18%Share of revenue from the largest clientInvoiced revenue, trailing 12 months; largest client ÷ total2026-10

The quarterly cohort view sits in the data room, available on request through the investors page.

Method

Source
Client OS events, approved timesheets, ticketing records and NPS surveys; each row names its source beside its value. Figures are calculated, not typed in.
Publication
Monthly from November 2026; each figure carries its period and its publication date.
Periods
Rolling 90 days unless stated; 12-month trends once 12 months of data exist.
Exclusions
Only client-caused delays are excluded, and the number of excluded cases is shown beside each metric.
Honesty rule
When a metric falls below target, it stays visible with context.
Assurance
These figures are not independently assured yet; if we commission assurance, the transparency report names the provider and the scope. The commitments each row measures are in the guarantee.

Questions about a figure?

An Account Director walks you through any row, its source and its period.