Trust Center
Status and incident history
Live status
Platform components and delivery KPIs are published on the status page, with 90-day uptime on the uptime page. Subscribe there for email notices.
90-day incident log
| Field | What it records |
|---|---|
| Severity | S1 (outage) · S2 (degraded) · S3 (minor) |
| Detected | Time first detected, in UTC and in your local time |
| Customer notice | When affected clients were informed, and how |
| Resolved | Time service was restored |
| Root cause and fix | Plain-language cause and the permanent fix |
| Post-incident review | Published for S1 and S2 within 10 working days |
Every incident that affected a client appears in the incident history within 5 working days of closure, in this structure.
The platform is in early access; the log is empty until the first client-affecting incident, and an empty log is shown as empty.
Frequently asked questions
Affected clients are informed as soon as impact is confirmed, through the status page and email, and the entry stays in the 90-day log with its notice time.